FAQs
Allergies:
How do you accommodate food allergies and dietary restrictions, and what is the process for ensuring safe and customized meals for guests with allergies?
- Our team takes allergies and dietary restrictions seriously, by making our menu items from scratch in-house it allows us to regulate and accommodate allergies and dietary restrictions. As long as we are given notice beforehand of any allergies our chefs can prepare dishes to your specifications.
Vegan & Halal Options:
Can you provide vegan and halal meal options, and how do you ensure these dishes maintain the same quality and flavor as your regular menu items?
- We proudly offer vegan and halal options, thoughtfully crafted to maintain the same level of quality, flavor and presentation as our signature offerings. Please let us know your dietary preferences when ordering and our team will ensure a delicious and satisfying experience tailored to your needs..
Staffing:
What staffing options do you offer for catering events, and how do you determine the appropriate number of chefs, servers, and bartenders needed for each event?
- Our professional catering staff, including chefs, servers, and bartenders are available to ensure seamless service and an exceptional guest experience. Staffing requirements vary by event.
Final Guest Count:
What is your policy on changes to the guest count after confirming the event, and how far in advance do these changes need to be communicated?
- We request that any changes to the guest count be addressed no later than 7 days before the event date. Any changes after 7 days cannot be guaranteed, but we will try our hardest to apply them to the event.
In-House Rentals:
What in-house rentals do you offer for events, and how do you ensure that the tableware and catering equipment meet the style and needs of the event?
- We offer a selection of in-house rentals, tableware, elegant serving displays and catering equipment to enhance your event with seamless style and convenience. Let us know your needs and our team will provide you with the perfect setup to complete your catering experience as well as the rates and fees applicable.
Outsourced Rentals:
Do you offer outsourced rentals for specialized event needs, and how do you coordinate with external vendors to provide these items?
- For specialized rental needs beyond our in-house selection, we partner with trusted vendors to provide high-quality tableware, decor, and event essentials. Let us know your requirements and we will coordinate the perfect rentals to elevate your event seamlessly.
Cancellations and Postponements:
What is your cancellation and postponement policy, and how do you handle event changes made within 30 days or less of the event date?
- We understand that plans may change and we strive to accommodate cancellations and postponements to the best of our standards and policies. If the event is canceled by the client within 1 month (30 days) or more from the event date, the deposit will be forfeited in full and we will hold it for a total of 12 months from the scheduled event date. If the event is cancelled by the client within 2 weeks or less from the event date, the deposit will be forfeited in full and we will not hold the deposit for another date unless the reason is agreed upon.
Forms of Payment:
What forms of payment do you accept for event bookings, and are there any fees associated with credit card payments?
- Upon confirmation of the event, a deposit is required to fully confirm our services. We accept various forms of payment including E-Transfer, Cheque or credit card. For credit card payments, a 3.42% processing fee will be applied to the total amount. The remainder of the payment is due 7 days before your event and can be paid using the same applications.
Liquor Permits & Bar Services:
What are the requirements for obtaining liquor permits for private and public events, and how do you assist with securing the necessary licenses for bar services?
- We offer professional bar services for all types of events and can assist with liquor permits to ensure compliance with local regulations. Any private event that is being held at a private residence does not require a liquor license. If your event is being help at a public venue, a special occasions permit is required if you’re providing your own alcohol.
Delivery & Logistics Fees:
What are your delivery and logistics fees, and how do you charge for events outside your standard delivery radius?
- We charge a standard delivery fee for all events within the Regional Municipality of Peel & Vaughan. A travel and logistics fee of $2/per KM will be charged for all events outside this radius. For all long distance events such as Ottawa, Montreal, and or the U.S.A a travel fee of $3/per KM will be charged as well hotel accommodations.
Code of Conduct:
What is your code of conduct for events, and how do you handle situations where guests violate your standards of professionalism and respect?
- Our team upholds the highest standards of professionalism, respect, and hospitality, ensuring a seamless and enjoyable experience for all guests. We kindly ask that clients and attendees maintain a courteous and respectful environment by our code of conduct. Any violations that are deemed hazardous to our team will result in an automatic cancellation of service on the spot